This Privacy Policy explains how Guangzhou Chuhai Network Technology Co., Ltd., operating under the brand Primasea Games ("Primasea Games", "we", "us", or "our"), collects, uses, discloses, and protects information when you use our websites, mobile games, applications, and related services.
1. Information We Collect
We may collect information you provide directly, such as support messages, contact details, player identifiers, account information, and information included in your communications with us.
We may also collect technical and usage information, including device model, operating system, app version, language, region, IP address, crash logs, gameplay events, purchase status, advertising identifiers where permitted, and diagnostic information needed to operate and improve our services.
2. How We Use Information
We use information to provide and maintain our services, operate game features, respond to support requests, improve gameplay and service quality, detect bugs, protect account security, prevent fraud or abuse, comply with legal obligations, and communicate important service notices.
3. Third-Party Services
Our games may use third-party analytics, advertising, payment, app store, anti-fraud, and crash-reporting services. These providers may process information according to their own privacy policies and applicable platform rules.
4. Sharing of Information
We may share information with service providers who help us operate our services, with platform providers as required for app distribution or payments, with authorities when legally required, or in connection with a business transfer.
5. Data Retention
We retain information only for as long as reasonably necessary for service operation, support, security, legal compliance, dispute resolution, and the purposes described in this Privacy Policy.
6. Children's Privacy
Our services are not intended to knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information without required consent, please contact us and we will take appropriate steps.
7. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may contact us to submit a privacy request.
8. Security
We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is completely secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise privacy rights, please contact Guangzhou Chuhai Network Technology Co., Ltd. by email at overseas@firstseagame.com.